Bank account verification is handled between Monthio and your bank.
During the application process, you can contact Monthio directly via chat, and they will help you solve the issue:
On mobile: open the three dots menu at the top of the screen and select the chat option.
On computer: the Monthio chat appears as a blue button at the bottom left, next to the bank list.
💡 Tip: Keep your online banking credentials ready — this will make the verification process faster and smoother.