If you are not satisfied with our services, you have the right to submit a complaint. Customer satisfaction is very important to us, and we always handle complaints as quickly as possible, aiming for a fair resolution.
You can submit your complaint in writing by sending an email to [email protected].
✉️ Please include the following information in your complaint:
Your full name and contact details
A clear explanation of the issue
Any related documents
The solution you are hoping for, if known
🗓️ Estimated response and resolution times:
Confirmation of receipt: within 3 business days
Resolution: within 14 business days
If additional clarification is needed, we will inform you of the delay and provide a new resolution time. In any case, you will receive a response within 35 days of us receiving your complaint.
💡 Tip: Providing all relevant details and documents in your first message helps us resolve your case faster.